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My Professional Background

Throughout my career, I have been driven by a passion for healthcare and a desire to make meaningful contributions to the field. My journey has allowed me to explore diverse roles within the healthcare ecosystem, from operational leadership and product innovation to administrative support and client success. These experiences have provided me with a well-rounded perspective on the challenges and opportunities within the industry.

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In addition to my healthcare-focused roles, my extensive experience in customer-facing positions has given me a strong ability to connect with people, actively listen, and understand diverse perspectives. These skills have been invaluable in building relationships, fostering collaboration, and finding creative solutions to complex problems.

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My Bachelor of Science degree has equipped me with strong analytical thinking skills, enabling me to approach challenges with a solution-focused mindset. Coupled with certifications in Project Management and Healthcare Innovation, I’ve developed a strategic approach to business and leadership, allowing me to navigate the dynamic intersections of healthcare and technology with confidence and creativity. This unique combination of education, customer service experience, and hands-on leadership shapes my ability to drive impactful change and support the evolution of healthcare systems.

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Experience

Alethea Medical

Director of Product

Collaborate with executive leadership to define and execute strategic initiatives, ensuring alignment across departments to achieve company goals. Drive product innovation through design thinking, customer empathy, and market insights.

Product Implementation Manager

November 2023 - April 2024

Aligned product roadmap with market needs through user feedback and cross-functional collaboration. Enhanced product success by streamlining priorities and ensuring effective stakeholder communication.

Customer Success Manager

April 2023 - November 2023

Developed and implemented communication strategies to enhance client satisfaction and engagement. Built strong client relationships and collaborated with cross-functional teams to support growth and deliver exceptional user experiences.

April 2024 - Present

Alberta Health Services

CEIR Admin: Admin Support IV

July 2021 - April 2022

Collaborated with clinical leadership to streamline workflows and improve communication channels, driving efficiency in early identification and response initiatives, optimizing workflow and administrative support for effective clinical service delivery.

Led Vaccine Booking Line and Isolation Hotel teams, recruiting and onboarding talent to enhance service quality. Coordinated with Charge Nurses to ensure safe isolation protocols, supporting public health initiatives.

April 2021 - July 2022

Team Lead: Admin Support IV

Provided compassionate customer service on COVID-19 Health Link call line, utilizing active listening to improve caller experience during high-demand periods.

March 2021 - April 2021

Vaccine Booking Clerk: Admin Support II

Vive Integrative Health Group

Team Lead: Admin Support V

November 2022 - March 2023

Led operational planning and execution for Virtual MD and COVID Treatment programs, coordinating with administrative staff, nurses, and physicians to achieve clinical and program goals. Identified process inefficiencies and implemented solutions to enhance organizational performance.

Administrative Support: Admin Support V

April 2022 - November 2022

Supported leadership, including the Director of Health Link-811, as a key information resource. Delivered administrative services and facilitated Health Link processes, enhancing team efficiency and communication.

Medical Office Assistant

September 2020 - July 2021

Responsible for managing the front desk, keeping schedules organized, general clinic upkeep, and ensuring all patients are greeted and checked out with positive customer service.

TD Asset Management

Business Development Associate

February 2020 - March 2021

Providing timely services for two teams, maintaining advisor relationships while taking initiative on various admin and marketing needs

Previous Work Experience

April 2011 - August 2019

Research Assistant

Front Desk Agent

Nanny

Server

Guest Services & Server

Vet & Office Assistant

Mount Royal University

Days Inn Calgary North Balzac

Personal Home

Brewsters Restaurant Airdrie

Best Western

Energy Equine Veterinary Services

Address

Calgary, Alberta, Canada

Email

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