Kelsey Pyde
Let’s connect and collaborate to shape a brighter future for healthcare!
My Professional Background
Throughout my career, I have been driven by a passion for healthcare and a desire to make meaningful contributions to the field. My journey has allowed me to explore diverse roles within the healthcare ecosystem, from operational leadership and product innovation to administrative support and client success. These experiences have provided me with a well-rounded perspective on the challenges and opportunities within the industry.
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In addition to my healthcare-focused roles, my extensive experience in customer-facing positions has given me a strong ability to connect with people, actively listen, and understand diverse perspectives. These skills have been invaluable in building relationships, fostering collaboration, and finding creative solutions to complex problems.
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My Bachelor of Science degree has equipped me with strong analytical thinking skills, enabling me to approach challenges with a solution-focused mindset. Coupled with certifications in Project Management and Healthcare Innovation, I’ve developed a strategic approach to business and leadership, allowing me to navigate the dynamic intersections of healthcare and technology with confidence and creativity. This unique combination of education, customer service experience, and hands-on leadership shapes my ability to drive impactful change and support the evolution of healthcare systems.

Experience
Alethea Medical
Director of Product
Collaborate with executive leadership to define and execute strategic initiatives, ensuring alignment across departments to achieve company goals. Drive product innovation through design thinking, customer empathy, and market insights.
Product Implementation Manager
November 2023 - April 2024
Aligned product roadmap with market needs through user feedback and cross-functional collaboration. Enhanced product success by streamlining priorities and ensuring effective stakeholder communication.
Customer Success Manager
April 2023 - November 2023
Developed and implemented communication strategies to enhance client satisfaction and engagement. Built strong client relationships and collaborated with cross-functional teams to support growth and deliver exceptional user experiences.
April 2024 - Present
Alberta Health Services
CEIR Admin: Admin Support IV
July 2021 - April 2022
Collaborated with clinical leadership to streamline workflows and improve communication channels, driving efficiency in early identification and response initiatives, optimizing workflow and administrative support for effective clinical service delivery.
Led Vaccine Booking Line and Isolation Hotel teams, recruiting and onboarding talent to enhance service quality. Coordinated with Charge Nurses to ensure safe isolation protocols, supporting public health initiatives.
April 2021 - July 2022
Team Lead: Admin Support IV
Provided compassionate customer service on COVID-19 Health Link call line, utilizing active listening to improve caller experience during high-demand periods.
March 2021 - April 2021
Vaccine Booking Clerk: Admin Support II
Vive Integrative Health Group
Team Lead: Admin Support V
November 2022 - March 2023
Led operational planning and execution for Virtual MD and COVID Treatment programs, coordinating with administrative staff, nurses, and physicians to achieve clinical and program goals. Identified process inefficiencies and implemented solutions to enhance organizational performance.
Administrative Support: Admin Support V
April 2022 - November 2022
Supported leadership, including the Director of Health Link-811, as a key information resource. Delivered administrative services and facilitated Health Link processes, enhancing team efficiency and communication.
Medical Office Assistant
September 2020 - July 2021
Responsible for managing the front desk, keeping schedules organized, general clinic upkeep, and ensuring all patients are greeted and checked out with positive customer service.
TD Asset Management
Business Development Associate
February 2020 - March 2021
Providing timely services for two teams, maintaining advisor relationships while taking initiative on various admin and marketing needs
Previous Work Experience
April 2011 - August 2019
Research Assistant
Front Desk Agent
Nanny
Server
Guest Services & Server
Vet & Office Assistant
Mount Royal University
Days Inn Calgary North Balzac
Personal Home
Brewsters Restaurant Airdrie
Best Western
Energy Equine Veterinary Services